Last Updated: 2 October 2026
This policy explains the conditions for returns, replacements and refunds for products purchased from TV Repair Delhi Shop Now.
Returns may be accepted subject to the conditions in this policy.
Because LED TV backlight strips are electronic replacement components, customers should verify the model/part number, TV model, size and other specifications before placing an order.
For any claim involving a damaged, incorrect, defective or missing product, the customer must record a clear and continuous unboxing video.
The video should:
If the required unboxing video is not available, the return or replacement claim may not be accepted, subject to applicable law.
If you receive a product different from what you ordered, contact us as soon as possible.
Please provide:
After verification, an eligible wrong-product claim may be resolved through replacement or another appropriate solution.
If the product arrives damaged, please contact us promptly and provide the required unboxing video and photographs.
We will review the evidence and determine the appropriate resolution.
Customers are responsible for checking product compatibility before ordering.
For LED TV backlight strips, compatibility can depend on the exact:
If you are unsure about compatibility, contact us before placing the order.
A product that is incompatible because the customer selected the wrong model/part number may not qualify for a return or refund.
Customers should ensure that the product is installed by a suitably qualified person where professional installation is required.
Damage caused by:
may not qualify for return or replacement, subject to applicable law.
Where a return or replacement is approved, return/replacement shipping costs are generally payable by the customer, as applicable to the particular case.
We will communicate the applicable shipping requirement before arranging the return or replacement.
Returned products should be in the condition required under the applicable return approval.
Where applicable, the product should be returned with:
Products that have been modified, physically damaged or improperly installed may not qualify for return.
If a refund is approved, we generally process it within 3–7 days after the refund has been approved and the required return/verification process has been completed.
The time taken for the amount to appear in your bank account or payment method may vary depending on the payment provider and banking system.
If an order was placed using a partial-payment arrangement, any eligible refund will generally be based on the amount actually paid, subject to applicable deductions, charges or other terms communicated for that order.
If you wish to cancel an order, contact us as soon as possible.
Cancellation may be possible only if the order has not already been processed, packed or dispatched.
Once an order has been dispatched, cancellation may no longer be available and the customer may need to follow the applicable return procedure.
If an order is returned to us because of:
additional shipping costs may apply if reshipment is requested.
Any refund in such circumstances will be handled according to the circumstances of the order and applicable policy.
To request a return or replacement, contact:
Email: contact@tvrepairdelhi.in
Phone/WhatsApp: +91 8802335673
Please provide:
We may request additional information to verify the claim.
All return, replacement and refund requests may be reviewed before approval.
We may verify:
A refund or replacement will be processed after the applicable verification is completed.
For return, replacement or refund requests:
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